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Welcome to Aowlack, a global multi-vendor eCommerce platform that connects sellers with buyers worldwide. By accessing or using our website, mobile app, or services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using Aowlack. If you do not agree to these terms, you may not use our services.
By registering an account, using our platform, or making a purchase, you agree to these Terms and Conditions, our Privacy Policy, Refund and Return Policy, Seller Agreement, and any additional guidelines or policies referenced herein. These terms constitute a legally binding agreement between you and Aowlack.
Sellers: You must be at least 18 years old and have the legal authority to enter into a binding agreement. Businesses must provide valid registration and tax information.
Buyers: You must be of legal age to purchase products in your jurisdiction.
Aowlack reserves the right to refuse service to anyone at its sole discretion, including for reasons such as fraudulent activity, violation of these terms, or inappropriate behavior.
You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
You agree to provide accurate, complete, and up-to-date information during registration.
You may not create multiple accounts without prior written consent from Aowlack.
Aowlack may suspend or terminate accounts that violate these terms or engage in fraudulent activities.
Sellers are responsible for the accuracy, quality, and legality of the products they list on Aowlack.
Sellers must comply with all applicable laws, including tax regulations, consumer protection laws, and intellectual property rights.
Sellers are responsible for order fulfillment, shipping, and customer service unless using Aowlack’s fulfillment services.
Sellers must promptly respond to customer inquiries and resolve disputes in a professional manner.
Sellers must not engage in price manipulation, fake reviews, or any activity that undermines the integrity of the platform.
Buyers are responsible for reading product descriptions, reviews, and seller policies before making a purchase.
Buyers must provide accurate shipping and payment information.
Any disputes regarding product quality or delivery must be reported to the seller or Aowlack within the specified timeframe (e.g., 7 days from delivery).
Buyers must not misuse the refund or return policy.
Aowlack charges sellers a commission fee on each sale, as outlined in the Seller Agreement. Additional fees may apply for premium services (e.g., featured listings, advertising).
Buyers are responsible for paying the listed price, shipping fees, and any applicable taxes.
Aowlack uses secure payment gateways to process transactions. Refunds and chargebacks are subject to our Refund and Return Policy.
Sellers will receive payouts after deducting applicable fees, subject to Aowlack’s payout schedule (e.g., weekly, bi-weekly, or monthly).
All content on Aowlack, including logos, trademarks, and product listings, is protected by intellectual property laws.
Sellers grant Aowlack a non-exclusive, worldwide license to use, display, and promote their product listings.
Any unauthorized use of Aowlack’s intellectual property is strictly prohibited.
Sellers must ensure that their product listings do not infringe on third-party intellectual property rights.
You may not:
List or sell illegal, counterfeit, or prohibited items (e.g., drugs, weapons, stolen goods).
Engage in fraudulent activities, including fake reviews, unauthorized transactions, or misrepresentation of products.
Use Aowlack’s platform to harass, defame, or harm others.
Attempt to bypass security measures or interfere with the platform’s functionality.
Use automated tools (e.g., bots, scrapers) to access or manipulate the platform.
Aowlack is not liable for any indirect, incidental, or consequential damages arising from the use of our platform.
We do not guarantee the quality, safety, or legality of products listed by sellers.
Aowlack’s total liability for any claim related to our services is limited to the amount paid by you in the last six months.
Sellers and buyers are solely responsible for their interactions and transactions.
Aowlack reserves the right to suspend or terminate your account at any time for violations of these terms.
Sellers may terminate their account by providing 30 days’ written notice and fulfilling all pending orders.
Upon termination, Aowlack may remove your content and listings from the platform.
Any disputes between buyers and sellers should be resolved through Aowlack’s Dispute Resolution Center.
If a resolution cannot be reached, disputes may be escalated to binding arbitration in accordance with our Arbitration Agreement.
Buyers and sellers agree to cooperate in good faith to resolve disputes.
These Terms and Conditions are governed by the laws of [Your Country/State], and any legal actions must be filed in the courts located in [Your Jurisdiction].
Aowlack reserves the right to update or modify these Terms and Conditions at any time. Continued use of the platform after changes constitutes acceptance of the revised terms. Users will be notified of significant changes via email or through the platform.
Aowlack is not liable for any failure or delay in performance due to events beyond our control, including but not limited to natural disasters, pandemics, government actions, or technical failures.
If you have any questions or concerns about these Terms and Conditions, please contact us at:
Email: support@aowlack.com
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